Testimonials

I worked with Bret and the team at SUMO on a recent Contact Center initiative to review and select a best of breed Contact Center platform for Overstock. The assistance and insight we received from SUMO was a valuable addition to the selection process as well as implementation. The super complicated contact center world with tons of providers and things to look at, SUMO team was that partner which we could rely on any time of the day including when the decision was made. They have stuck around to help us not just through the decision but even during and post-implementation. We honestly see them now as an extension of our team, and very much appreciate the partnership. For anyone who is looking to maneuver this complicated world - I would recommend SUMO and the team of Bret, Allison and Matt in a heartbeat. Thanks SUMO for being a part of our journey.

I can't say enough amazing things about Bret, and SUMO! From the beginning of our journey working with SUMO, Bret was engaging, thoughtful, personable and a top notch professional. He spent time listening to our concerns with previous Call Center providers, understanding our needs, and was very selective with setting up demo's to match our requirements. After he successfully found a provider for our Company, Bret continues to stay in touch, caring for the partnership, and making sure that we are getting the Service and Product we expected. If you ever have a chance to work with SUMO, you won't regret it. One of the best decisions our company has made! Thanks for everything, Bret!

I have worked with Bret for many years and can honestly say he is a genuine leader, visionary, and friend to all who work with him. He started SUMO over 18 years ago and bootstrapped it to success with shear work ethic, always fighting for his client's best interest, and by staying focused on technology that he understands, and understands well. It started with networks, then colocation, and now Bret and his SUMO team are sinking their teeth into contact center software and cybersecurity. He treats his employees like family, his upstream suppliers like partners, and his customers like gold. If you find yourself lucky enough to work with Bret, you'll know what I'm talking about.

Bret is the consummate professional. I have known and worked with him for many years and am proud to do business with him. His unique ability to transcend technical issues and make them easy for all to understand and get the most out of it is one of his most admirable qualities. SUMO Communications is an extremely respectable and ethical organization that I will continue to do business with as long as I am in this industry. Customers and colleagues are always treated with the utmost respect and professionalism by Bret and his team.

Having SUMO on your side is like having an Ace in the hole. They listen, get to know your business needs and gather viable options based on your needs. Using Sumo’s service allows focus to remain on core business needs instead of investing your own valuable time researching possible Hosting/Data solutions.

I have had the pleasure of leveraging the services Brett and Sumo provides for years and at multiple companies. Each and every time they have hit it out of the park. Stellar service, incredibly responsive, and just a joy to work with. Do yourself a favor and give them a call.

Great company to work with. They always get the best pricing!

Moving our call center applications to another carrier would have been a nightmare without SUMO Communications. They made the migration seamless. Since then, we’ve worked with them for years and trust them with our business critical toll-free routing changes and our entire business continuity strategy. Not to mention the savings we realized by going with their solution. In SUMO I have a trusted partner regardless of our upstream provider.

I've worked directly and indirectly with Bret and the Sumo team for over a decade. From assisting with system upgrades, carrier changes, and troubleshootinng with vendors, I've received nothing but the best service. During my time at Guitar Center, the Sumo team jumped in to help me on numerous occasions, not only when it was a part of a solution they supported, but also as a colleague to educate and point me in the right direction while transition into a new role. Because of their unrivaled support, I've also brought them along with me to review the contact center solutions in my new role at Backcountry .com. Bret has built an exceptional team that I not only trust, but also really enjoy working with.

I love working with Bret, and the entire Sumo Team. They are zen masters in the art of colo, contact center and network services. Whenever we work together, I can always feel how much he cares for his clients and his team. Bret's expertise and commitment to excellence make for a great customer and partner experience.

Jim is one of the most respectable individuals in the Telecom/Call Center/Ucaas Etc industry. From working at the same company to working as partners, he is one of the most trustworthy and knowledge professional that I would go to with any questions or advice. I would recommend him to my closest colleagues!

Jim is a very personable and knowledgeable professional. He really gets Call Centers and workflows that we are trying to create. You never feel any pressure and know that he has your goal's best interests. I highly recommend Jim in the Customer Experience Tech Stack space.

Jim Ackley-Is one of those rare gems you meet professionally. Jim is an incredible asset to the Cloud Contact as a Service focus. Jim is technical, thorough through all dynamic aspects of the Call Center. Jim fully understands the nature of listening and then delivering a "best of need" solution whether a fully baked seat or a subset of the ecosystem of the call center. The Partner community is blessed to work with Jim and Sumo.

Jim was a delight to work with when I was at PDC, and his ability to think outside the box impressed me enough to keep in contact with him after I left my job and he left his. Top notch in every way and as trustworthy as anybody I've worked with. He never made excuses, never BSed what he was selling, and even suggested we go with a competitor's offer at one point...which made us go with his solutions in the end.

Jessica is exactly the kind of person you want on your team. She is smart, personable, and truly cares about helping her customers succeed with the right solutions. I highly recommend her and am confident that if you are a customer working with Jessica, that you are in good hands.

Jessica is a pleasure to work with. She is extremely knowledgeable, an advocate for her customers, and committed to making sure that the clients (and the company) meet their goals. She is a leader who is compassionate and caring, and has a great sense of humor, which is a true asset in our business.

Jess is what we call the secret sauce of SUMO. In burger speak, the sauce holds the burger together. That is how I see Jess contributing to the SUMO team.... =) Serious note, Jess is a rockstar that holds her supplier and customer partners accountable, while keeping everyone together and driving towards one common goal. If you know our business, this is easier said than done. Between SUMO and P1 we have done some great things together over the years and I am surprised that she doesn't have 100's of recommendations like this. Go Jess!!

Jessica is a rockstar when it comes to finding solutions and driving results. Many times her efforts have been the difference between failure and success for the initiatives I have worked with her on.

I have worked with Jessica for quite some time now and I would recommend her without hesitation. Her attention to detail and ability to drive process is exceptional. She is a hard worker that always serves as a champion to her clients while maintaining professional integrity with her providers. She is not an order taker, but rather a person that can see the big picture and work towards driving solutions home with clients. In summary, I recommend Jessica without hesitation.

Jessica has always been one of my staff's secret sources for finding the best technologies & providers for our customers. She has an incredibly deep understanding of data and VoIP technologies, who the top players are and how to get repair issues resolved quickly. Couple her business skills with one of the most sincere commitments to doing what is best for each customer and you only begin to understand Jessica's value to any organization. She really is the best!

I had the pleasure of working with Jessica while we were at Globalinx after we had acquired TMC. She is one of those individuals that will forever be an advocate for her customers. She combines her vast technical, industry, sales and process knowledge to help conquer any obstacle that stands in her customers way. She constantly looks for process improvement and is just a great team player. I hope I get the opportunity to work with her again in the future

I have had the privilege of working with Jess for the past 10 years during stops at 2 different companies. She is without a doubt one of the sharpest, thorough and driven industry professionals I have worked with. She is an amazing person with a winning attitude that advocates like no other. Jess is the BEST!!

I have known and work with Allison for over 20 years. She is an outstanding individual and extremely talented in the complex world of networking and telecommunications. I would match her technical expertise with some of the best industry sales engineers I've worked with in my career. Allison is truly an asset in the industry, and great person.

I have had the opportunity and pleasure to work with Allison in a couple of different capacities. She is a great example of someone who is extremely professional in how she interacts with her peers, customers, and vendors. She is clear in her communication and detailed in how she accomplishes the objectives she is tasked with. Allison is easy to do business with and understands how to cultivate relationships that last beyond a specific job or project. I trust Allison and know she will always do the right thing for her customers and those she works with.

Allison is great to work with and has great telecom knowledge and experience! What else could you ask for? Allison has the ability to understand customer’s concerns by asking the right questions. Her ability to go above and beyond the call of duty builds trust with customers and co-workers alike. You can always count on Allison to come through!

Allison is a great partner, she stood with us as we moved 3k plus phone numbers in a single day. I have never felt someone not on my team feel like such an important part of the team until I worked with her. if you are given the opportunity to partner with her I suggest you do so.