August 9th – At the Gaylord Rockies Resort in Aurora, Colorado, Telarus named SUMO Communications as their Top Contact Center Partner for 2019. Every year Telarus holds their Annual Partner Summit where vendors and partners from all over the country come to learn and be recognized for significant sales achievements that were achieved during the calendar year.
This award means that SUMO brokered more contact center seats that any other consultant in the country for Telarus within the past year.
“This award is very near and dear to our hearts,” said Bret Hickenlooper, President and CEO of SUMO Communications. “Historically, SUMO has primarily been known for brokering complex network and COLO deals with some contact center deals mixed in. Two years ago we made the switch to not abandon what we were doing before but make a very strong concerted effort around being the go-to experts at contact center. To achieve this award is truly gratifying and a testament to the value SUMO is providing to customers who are looking to replace their current contact center technologies.”
SUMO not only helps customers find the right vendor and negotiate the best deal possible, they also assign dedicated project and account management to every deal to make sure the contact center providers deliver on their promises and commitments that were made to customers during the pre-sales process. SUMO also sits on site with customers who are looking to buy new contact center technology to see how their agents work and see what deficiencies their current technology might have.
“I have worked with hundreds of consultants like SUMO over the last decade and to see us pivot this fast to a new technology and have success in it is unprecedented,” said Austin Holverson, VP of Sales and Marketing for SUMO Communications.
In 2018, CIO Magazine had CIO’s vote on leaders in the contact center space and SUMO ranked as one of the Top Contact Center Brokers in the country.